Quick Heal Openings for Associate Engineer

Posted by Unknown on Friday, 5 December 2014 0

Company Name: Quick Heal

Role: Associate Engineer Level 1

Education Qualification: BCA - Computers

Experience: 0 to 1 Yrs (Freshers)

Place: Nasik

Salary: As Per Industry

Mandatory :

To Attend maximum customers via call, chat, E-mail Support.

2) Guide customers for doing certain procedures / steps for Quick

Heal Products.

3) To understand & elicit customer's issues / concern quickly and

help towards resolution.

4) Liable to escalate unresolved queries to next level with relevant

details to complete the Escalation matrix.

5) Responsible for Follow -up and feed Back of escalated issues.

6) Responsible for achieving Quarterly & Yearly Targets.

7) To educate customers about effective usage of Quick Heal

Products.

8) Carry the right attitude towards every customer.

9) Should be alert to notify in case of critical issues and expedite in reporting to seniors.

10) To Adhere customer service standards / protocols.